CA Service Management

  • Private Community

  • 1.  Java exception error

    Posted Jul 17, 2017 04:33 AM

    Hello Team

     

    I need to reconfigure sdm but when click on COnfigure icon. The following error coming up. Pls advise.

     

     



  • 2.  Re: Java exception error

    Posted Jul 17, 2017 04:51 AM

    Hi,

    you could check followed files for detailed info:

    Service Desk Manager\log\

    • jstd.log
    • configure.log
    • stdlog (optional)

     

    Regards,

    cdtj



  • 3.  Re: Java exception error

    Posted Jul 17, 2017 05:23 AM

    Hi cdtj

     

     

    there no any jstd.log file in my log folder.

     

    however I checked configure.log. But no error found.

     

    PLease advise



  • 4.  Re: Java exception error

    Posted Jul 17, 2017 05:52 AM

    not sure what to do.. but you can try to reinstall java, also you could check java path, this doc should help: How do I set or change the PATH system variable? 

     

    Regards,

    cdtj



  • 5.  Re: Java exception error
    Best Answer

    Broadcom Employee


  • 6.  Re: Java exception error

    Broadcom Employee
    Posted Jul 18, 2017 01:32 PM

    Aamir.........

     

    Did the document provided yesterday help in resolving the issue?



  • 7.  Re: Java exception error

    Posted Jul 19, 2017 10:19 AM

    Hi Paul

     

    MAny thanks for the help

     

    THe issue has been now resolved today

     

    On Tue, Jul 18, 2017 at 10:33 PM, Paul_Coccimiglio <