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Change Parent Status When Child is Resolved

Question asked by diegolimabsb on Jul 17, 2017
Latest reply on Sep 13, 2017 by diegolimabsb

Hey guys,


Im trying to do a customization to set the parent status to WIP when all the children are solved.


For this, i create a condition macro with the code below:


string wc; 
int active_count;
wc = format("parent = '%s' AND status == 'RE'", persistent_id);
send_wait(0, top_object(), "call_attr", "cr", "sync_fetch", "MLIST_STATIC", wc, -1,0);
active_count = msg[1];
logf(SIGNIFICANT, "%s",active_count);
if (active_count < 0) {


This condition macro was related to an event with a action macro that changes the ticket status to WIP with th code below:


misc::change_ticket_status(this, group_leader, attached_event, event_tmpl, 'WIP');


I've found in some of my searches a lot of stuff related to spel code, but I'm not very familiar with spel.


Is there any way to do this customization in a simple way or even using spel code?


Many thanx!!