gilta03

Tech Tip: License is Not Valid Error in TDM Portal

Discussion created by gilta03 Champion on Jul 17, 2017

This document can also be seen at https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1699686.html  

 

Issue:

When trying to login to the TDM Portal, I am receiving the following error message: License is not valid. Please activate/renew your license. 

Cause:

This error message means that either you have not applied your license in Datamaker yet or your TDM license is expired. 

Resolution:

Once you apply the license in Datamaker, the Portal will pick up on the license and you should be able to login.

 

This document outlines how to obtain and apply a new TDM license: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1469466.html

 

Here is our documentation on how to login the TDM Portal: https://docops.ca.com/ca-test-data-manager/4-2/en/installing/install-ca-test-data-manager/access-the-ca-tdm-portal 

Additional Information:

If you experience any further licensing issues, please open a support case on https://support.ca.com/irj/portal/newhome or call customer support at one of these numbers http://www.ca.com/us/services-support/ca-support/contact-support.html

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