gilta03

Tech Tip: No Valid License Was Found Error in Javelin

Discussion created by gilta03 Champion on Jul 17, 2017

This document can also be viewed at https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1461131.html 

 

Issue:

When launching Javelin, I am receiving the following error messages: "License Key Invalid. Press OK to continue." and "No valid license was found. Please enter new activation key."

 

license key invalid.PNG

no valid license found.PNG

 

Cause:

This error message means that Javelin cannot find and validate your TDM license. 

Resolution:

To resolve this, you will need to paste your TDM license key into the text box. 

 

If you do not have a TDM license, or yours is currently expired, follow the directions outlined in this document to receive a new one: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1469466.html 

Additional Information:

If you experience any further licensing issues, please open a support case on https://support.ca.com/irj/portal/newhome or call customer support at one of these numbers http://www.ca.com/us/services-support/ca-support/contact-support.html

 

If you experience any further Javelin issues, please review our documentation:

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