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Limit incidents seen to affected analyst only in the mobile app

Question asked by hassan.lagroubi on Jul 18, 2017
Latest reply on Jul 20, 2017 by hassan.lagroubi

Hello,

we have two types of analyst users, restricted and manager analysts.

A restricted analyst should see only his own tickets, versus manager who sees all tickets.

 

My question is for restriceted analyst, I want to let analyst user sees his own tickets when he connects using the mobile app, because when I search Incidents in the mobile App, I can see all tickets (his assigned tickets and tickets assigned to other analysts).

 

For information when using web interface of SDM, I managed to filter affected tickets using constraint and customisation of scoreboard.


Can data parition constraint help to acheive this configuration or configuration rest api profile?

Thanks for your help.

 

Thanks in advance.
Youssef.

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