CA Service Management

  • 1.  Search Box Service Catalog

    Posted Jul 18, 2017 07:12 PM

    Hi, the search box marked whit yellow can be configured for search like the primary search box?. I mean, this box only search the offering name but not the key words. Can be replaced?

     

     

     

     

     

     

     

     

     

     

    thanks!!



  • 2.  Re: Search Box Service Catalog
    Best Answer

    Broadcom Employee
    Posted Jul 19, 2017 03:10 AM

    Good Morning Walter Xavier.
     
    This appears to be working as designed & written.
    The search on keywords does work when you search in the 'complete catalog'.
    And when you search/filter from within an offering-folder (as per your attached screenshot), keyword(s) are not used in the search for service offerings.
     
    As I tested this in both R12.9 and R17.0, it is best for you to open an Idea for this.
     
    In general, for situations like this, where a user asks for a change of behaviour of the current release of the product, I can propose to add an Idea in the Communities.
    A new way to get your voice heard at CA is to suggest your Idea for review through the Service Management Global User Community.
    The CA Service Catalog Product Team is adopting the CA Community based ideation solution, which is available to you through the CA Service Management Global User Community.  
       
    The following steps will guide you to submit an Idea:
    - Logon to the CA Service Management Global User Community.
    - Select "CA Service Catalog" from the "Products Covered" menu on the right side of the page. (you might need to scroll down a little).
    - Click on the 'Ideas'(bulb-light) icon at the top to view the existing Ideas and see if your Idea has already been suggested.
      When yes, you can then vote-up on it (and add a comment).
    - If you have a new Idea, click on the "Create an Idea" link on the Actions menu at the left.  
     
    Once your Idea is submitted(publish), all members of the Community can view, comment, provide suggestions, discuss alternatives and vote on Ideas to define the highly popular features.
    All Ideas will be reviewed to see whether they can be implemented.
     
    Thanks in advance for your effort on this.
    With kind regards, Louis van Amelsfort.