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Knowledge Base Article usage report

Question asked by kgaurav.contractor on Jul 19, 2017
Latest reply on Oct 2, 2017 by Jon_Israel

do we have any mechanism where we can check if the Service Desk User has viewed the Knowledge document and can we also pull a report of how many user are referring(view) the knowledge document.

 

we are using the CA Service Desk(14.1) knowledge base feature.

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