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Multiple From email address configurations or alternative

Question asked by vchinni on Jul 19, 2017
Latest reply on Jul 21, 2017 by vchinni

Would it possible to setup multiple From email address options in SDM 17.0?


We currently have 3 maileater mailboxes configured to create tickets in SDM. All email notifications (initial/transfer/manual/resolve) comes from a single email address, which brings up a limitation to respond to those emails for updating tickets. Has anyone accomplished a workaround to overcome this product limitation and would be of great help, if you could also share your solution here. Thank You!!