Would it possible to setup multiple From email address options in SDM 17.0?
We currently have 3 maileater mailboxes configured to create tickets in SDM. All email notifications (initial/transfer/manual/resolve) comes from a single email address, which brings up a limitation to respond to those emails for updating tickets. Has anyone accomplished a workaround to overcome this product limitation and would be of great help, if you could also share your solution here. Thank You!!