AnsweredAssumed Answered

specialized user

Question asked by heather.marquez on Jul 19, 2017
Latest reply on Feb 20, 2018 by Michael Bulkeley

I'm having difficulties adding a specialized user in flowdock.  I filled out the form, but it turns out the email address we had created had not been enabled to receive emails from external addresses.  Once we enabled that, and I tried to add the specialized user again, it returned an error message saying the email address "has already been taken".  I went into our user list and cancelled the original un-accepted invitation, and then tried to re-add the user again but received the same error message.  There are no users set up with this email address.  Is there a way to clear out whatever information is making the system think this email address is already in use?