CA Service Management

  • Private Community

  • 1.  Classic Workflow tasks x Request template

    Posted Jul 20, 2017 09:38 PM

    Hi guys, When I create a new request from template, the workflow tasks (classic) aren't attached to the request.

     

    It's only works when I create a new request normally without using the template.

     

    How can I solve this?



  • 2.  Re: Classic Workflow tasks x Request template
    Best Answer

    Posted Jul 21, 2017 02:24 AM

    Looks like a bug to me. Looking over the release notes of 14.1.0.4, I see something similar:

    DE27835    Workflow task is not linked when an incident is created from a template.

    (from CA Service Desk Manager Fixed Issues - CA Service Management - 14.1 - CA Technologies Documentation , #126).

    If you're running 14.1, then consider applying the latest fixes and re-test to see if it's still occuring.



  • 3.  Re: Classic Workflow tasks x Request template

    Posted Jul 21, 2017 01:28 PM

    Cristi is correct - this is resolved in CP4.  I would recommend applying CP4 to resolve this one for you.

     

    Thanks,
    Jon I.