CA Service Management

Hello,

I'm trying to formulate the body of a put method to update contact attributes using REST, so far I have an xml string formatted like this:

string putBody = @"<cnt>" + "<billing_code>cost_cntr:1000072</billing_code>" + "</cnt>";

The call doesn't fail, the cost center field on the record just gets set to blank. This is the format that works with soap but I can't figure out how it needs to be modified to work with REST?

The line below works but that's updating a simple string attribute on the object itself not an SREL to another object.

//string putBody = @"<cnt>" + "<last_name>HelloWorld</last_name>" + "</cnt>";

Can someone point me in the right direction on handling SRELs with REST?

Elwynn.

with this schema:

billing_code         SREL -> cost_cntr.id

I think you should use

<billing_code>1000072</billing_code>

not

<billing_code>cost_cntr:1000072</billing_code>

please also take a look at

Updating activity log for an incident through REST 

Chi,

I tried taking out the object reference as you mentioned but it still sets cost center to blank on the contact record.

I also noticed that I hadn't used the X-Obj-Attrs: header either so I added that in but still with no effect.

So I tried all 4 different combinations of the object reference and header but with no luck. Do I need to declare a type like your example shows in the other thread?

Elwynn.

Elwynn, I don't think so...that is for BREL and this one is SREL. Let me see if I can find an env try to do a similar one there. Thanks _Chi

this one works for me:

<billing_code REL_ATTR=\"1000072\"/>

Chi,

I'm still trying to figure out how to get your example to work, can you give me a bit more of the code?

Also what tool where you using when you got the above format to work? I'm working with C# and can't figure out how to get double quotes within a string that already has double quotes.

Elwynn.

Elwynn, I used java...and I constructed the variable as this:

PutMethod put = new PutMethod(endpointPUT);
        put.addRequestHeader("X-AccessKey", accessKey);
        put.addRequestHeader("Accept" , "application/xml");
        put.addRequestHeader("Content-Type", "application/xml; charset=UTF-8");
        put.setRequestBody(
                "<cnt>" +
                "<billing_code REL_ATTR=\"1000001\"/>" +
                "</cnt>"
        );

/////////////////////////////////////////////

As for C#, I think you can do the same using \" to escape. Please take a look at C# in Depth: Strings in C# and .NET 

Thanks _Chi

Chi,

I finally got it to work, by copying and pasting your code exactly.

Thanks for your help!

Elwynn.