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Modification on UI of analyst page.

Question asked by jagatjyoti1 on Jul 20, 2017
Latest reply on Jul 20, 2017 by Brian_Mathato

Team Please suggest...

While an analyst is opening a ticket and after that analyst is changing the status.


(STATUS) From resolve to open -> for this the existing EVENT resumes.I need that particular event to be restart while status changing from resolve to open.That event is associated with priority field.

Please suggest how to (Fresh restart)restart a particular event while ticket status is changing from resolve to open.



Jagatjyoti Dash