Service Virtualization

  • Private Community

  • 1.  Unable to Access Specific Content

    Posted Jul 20, 2017 11:53 AM

    Hi, I am unable to access this content: https://communities.ca.com/thread/241780799 . The message is unauthorized access. Why am I not authorized and what would it take to access the content, as CA Tech Support referenced the content recently on a support call? Thanks, John.



  • 2.  Re: Unable to Access Specific Content

    Broadcom Employee
    Posted Jul 20, 2017 12:04 PM

    John,

     

    Logout of support.ca.com, clear cache on your browser, close browser and then try to get to the link again.

     

    I can view it.  Also try a different browser if you can.

     

    ~Marcy



  • 3.  Re: Unable to Access Specific Content

    Posted Jul 20, 2017 01:44 PM

    Hi Marcy,

     

    Cleared cache and tried to access in IE, Firefox and Chrome. Each required my CA login credentials, however the results were all the same “Unauthorized”. Please investigate.

     

    Thanks,

     

    John Dockendorf

    M: 321-431-0430



  • 4.  Re: Unable to Access Specific Content

    Broadcom Employee
    Posted Jul 20, 2017 03:17 PM

    I reported it John to the people that maintain this community.



  • 5.  Re: Unable to Access Specific Content

    Posted Jul 20, 2017 04:26 PM

    Hi Marcy,

     

    The feedback is that location requires a ca.com address to access. Are you able to pursue approval for release of the content to me?

     

    Thanks,

     

    John Dockendorf

    M: 321-431-0430



  • 6.  Re: Unable to Access Specific Content
    Best Answer

    Posted Jul 20, 2017 03:24 PM

    Hi JDocken ,

     

    The reason you're unable to access that specific piece of content is because it's located within an internal-only community. This means only users with a ca.com domain are able to access that space.

     

    Sorry for any confusion!

     

    Thanks,

    Melanie