CA Service Management

Hello Guys,

I'm a beginer in Ca Service Catalog.

I need to use service Catalog to automate employee hardware/software requests based on management hierarchy level, I don't need to use IT PAM/workflow.

Any help or helpful scenario I can follow and be inspired.

kind regards.

Youssef.

Good Afternoon Hassan.
 
Please check on the below information, related to "Approval Processes" in CA Service Catalog.
 
When a user submits a request, approvers must approve or reject each service in the request.
For each service, the administrator specifies one of the following approval processes on the Service Details tab:
A: System Approval Process
B: Policy driven approval
 
You might refer to the below SM 14.1 WIKI pages for more detailed description/explanation and information.
 
- https://docops.ca.com/ca-service-management/14-1/en/using/request-management/request-management-using-ca-service-catalog/approval-processes-and-fulfillment-processes
AND
- https://docops.ca.com/ca-service-management/14-1/en/using/request-management/request-management-using-ca-service-catalog/request-management-from-an-administrator-perspective/use-policies-to-manage-requests
 
Thanks and kind regards, Louis van Amelsfort.