Service Operations Insight

Hello everyone,
How can I integrate CA SOI in English with CA SDM in Spanish?

My question is because I have read that per language topic there are some additional tasks that have to be followed.

Hi Carlos,

SOI don't have any documented procedure but as far as I know the CMDB connector probably has. I am going to find out and let you know soon.

Thanks

Shaheen

Hi Carlos,

Here is a link to the wiki document where you'll find the requirements for supporting Spanish version of CMDB.

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1/step-4-install-or-upgrade/implementing-ca-service-desk-manager/how-to-install-ca-sdm-connector/verify-the-prerequisites-to-install#VerifythePrerequisitestoInstall-CASDMConnectorInstallationConsiderations

Thanks

Shaheen

Hi Shakeen,

Please, can you tell me where I can download the patches?

Hi Carlos,

Go to our support.ca.com and type the patch number in the search field, it'll bring up the patch location. Please make sure you also download the prerequisite.

Thanks

Shaheen

Hi Shaheen,

I can not locate the patches RO80318 and T52Y467.

Thanks

Carlos.

Hi Carlos,

Please open a case with SDM and they'll be able to help you with the patch. I think the patch is incorporated in to a newer patch.

Thanks