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  • 1.  CA PPM IT Service Management

    Posted Jul 24, 2017 06:15 AM

    Hi All,

    A quick question on CA PPM licences module.

     

    Client planning to implement ITSM (IT Service management module) to manage services and incidents.

     

    Que1: Is ITSM module supplied with the core licence or is there separate licence required ?

     

    Que2: BRM accelerator for ITSM module requires separate licence or it's is supplied default ?

     

    Thank You very much in advance.

     

    Regards,

    Khushboo



  • 2.  Re: CA PPM IT Service Management

    Broadcom Employee
    Posted Jul 24, 2017 10:55 AM

    Check License information Portlet on administration.



  • 3.  Re: CA PPM IT Service Management

    Posted Jul 31, 2017 03:44 PM

    What version is this for? Services and Incidents is part of the base install AFAIK, and the BRM addin was deprecated a few years ago and no longer available or supported.



  • 4.  Re: CA PPM IT Service Management

    Posted Aug 08, 2017 03:36 AM

    Hi L.Elias

     

    This is for version 14.2. 

     

    Is there any OOTB dashboard / Portlet / Report available for services and its related incidents ?

     

    P.S: IT Service Management User Guide Release 14.2.00 : describes about BRM accelerator and dashboard contained in it. so i assume it should be available with 14.2 installation package