Service Operations Insight

  • 1.  Alert History in SOI have unknown host name

    Posted Jul 24, 2017 07:48 AM

    Hi All,

     

    When I pull historic report form CA SOI. I am getting unknown in place of hostname/CI name, Only some servers are having the have this issue

     

    Can anyone help me how to get to the root cause of this issue. I am new to this application.

     

    Elaborated help would be appriciated.

     

    Thank You!

    Saju Mathew



  • 2.  Re: Alert History in SOI have unknown host name

    Broadcom Employee
    Posted Jul 24, 2017 11:31 AM

    Hi Saju,

     

    Can you upload a screenshot & let me know the SOI version details?

     

    Thanks

    Brahma



  • 3.  Re: Alert History in SOI have unknown host name
    Best Answer

    Broadcom Employee
    Posted Jul 25, 2017 11:49 AM

    Hi Saju,

     

    If you still such Unknown hostname, please raise a case with CA Support for further diagnosis.

     

    Thanks

    Brahma