CA Service Management

Hello guys,

I need to know is it possible to download attachment using the mobile app?

Hassan,

Even though you are connecting to Service Desk through the REST port for most transactions in the mobile app, the attachments are still served via the attachment servlet url. Can the attachments url be accessed directly on the mobile device? There may also be an issue if you have mixed content (the REST url is SSL but the attachment repository url isn't, for example).

Hello Alexander,

Thank you for you reply.

I have installed a second REST server, primary server is hosting attachements folders.

In our case, should I publish primary serlet url?

Thanks.

Youssef.

Are you able to access the servlet url from a browser on the mobile device?

Hello Alex,

I can access the servlet from the mobile device.

Kind regards.
Thanks.

Hello Alex,
I need your help, in our case, we have 2 SDM servers, primary and secondary.

REST service is hosted in the secondary server(DMZ server).

Testing locally access to attachements is OK, our servlet url is http://10.10.1.52:8080/CAisd/UploadServlet 

secondary server is having address 192.168.1.37

I published local servlet with a public ip address, how can I configure communication between mobile application and servlet address?how to acheive this configuration?

Kind regards.
Youssef