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how to close an Incident with priority 1 and automatically place a personalized response, this when it is a major incident

  • 1.  how to close an Incident with priority 1 and automatically place a personalized response, this when it is a major incident

    Posted Jul 25, 2017 01:06 PM

    Good morning I need collaboration in knowing how to close an Incident with priority 1 and automatically place a personalized response, this when it is a major incident



  • 2.  Re:  how to close an Incident with priority 1 and automatically place a personalized response, this when it is a major incident

    Posted Jul 25, 2017 01:55 PM

    This could be solved in PAM pretty easily, same as your other question.  Let us know if you have PAM in your environment.



  • 3.  Re:  how to close an Incident with priority 1 and automatically place a personalized response, this when it is a major incident

    Posted Jul 25, 2017 03:33 PM
    I wish it would be in PAM?