CA Service Management

  • 1.  Trigger PAM Event off CI field update

    Posted Jul 25, 2017 04:15 PM

    I'm a little turned around in the Admin UI trying to trigger a PAM process from a change in a CI field value.  I'd like to use a change to the status field on certain families of CI's to trigger an event and call a PAM process.  How would you recommend going about that? (Activity Associations, Activity Notifications, Macros, Events, Notification Rules, etc.)  Thank you!



  • 2.  Re: Trigger PAM Event off CI field update
    Best Answer

    Posted Jul 25, 2017 10:20 PM

    Hi Michael,

     

    The out-of-box Update Status activity notification (which is where I would normally start for a requirement like this) in my r17 instance is not available for CIs.  So you may have to start by creating an Activity Association for the CI status field, then add an Activity Notification, create an Event and an Exec PAM macro for it to launch, and tie them all together.  You can control whether it fires for particular CI Families by creating a Condition macro for the event.

     

    Let me know if you're having trouble following the chain.

     

    Regards,

    James



  • 3.  Re: Trigger PAM Event off CI field update

    Posted Jul 26, 2017 04:11 PM

    Thank you!  I'll see if i can get that to work and let you know how it goes.