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Is there a way to use the 'Display Name' from LDAP as the user's contact name in Service Desk manager?

Question asked by RichFTB on Jul 26, 2017
Latest reply on Jul 26, 2017 by Jon_Israel

We have multiple users who go by a second name but due to legal reasons and company policy their full legal name must be entered into AD.  This causes some confusion when incidents, requests, and change workflow tasks are assigned by user's outside their groups.  Most other products we use recognize the display name and I have seen the other posts about rearranging combo names but I could not determine how to pull the display name to.

 

I realize this may not be possible as the display name is one field and the First name/Last name are two separate fields but I just want to see if anyone else has run into this and come up with a solution.

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