Clarity

We have a sporadic issue with a specific user that when he tries to enter a Note on his timesheet, the receives the following error: "Error All required fields need to be filled out".

The "Note" section is the only required field and the user has populated that field and is still receiving the error.

Here are some other specifics we asked the user.

1. What browser are you using? Google Chrome 
2. Do you have Clarity open in more than 1 Tab or Browser at a time? No , I am opening it in one tab/browser at a time.
3. How are you accessing your timesheets? Are you going down the path of Home / Timesheets or do you have a saved favorite link that you use? Both but most of the times I use the saved favorite links
4. When you enter notes are you typing them directly into the Notes box or are you doing a copy paste from somewhere else? I have tried both the processes but am not able to add my comments.

Any help would be appreciated.

Thanks

did you check app log?

With respect to the data being entered onto the time entry notes, are you aware of the data being entered, with respect to number of characters etc.

As per the details you had provided, it seems like the feature is working for other users ?

As suggested above, definitely look into the app-ca log. In case if you do not observe related entries on it, you may also enable an action trace on the user's profile and ask the user to carry out the same steps and then check the trace data.

Action Trace:

You can setup an action trace based upon the following guidelines:

Using PPM Action Trace 

Let us know how it goes.

Regards,

Samik

Samik,

The screen shot the user provided to us showed that they only thing he typed in the Note section was "adding a note" and he still received the error.  Will log at the app logs and set up a trace.

Thanks for all the help

Bruce

Hi Bruce,

If this is happening for just one user, request the user to Restore Default the view

To restore default the view,

Navigate to timesheet page - bottom right corner, click on configure - Restore Default button. 

If there is any view corruption, this should help it.

Thanks,

Jerin

A little more information on this issue.  The user does not receive the error when using Internet Explorer.  He only receives it when using Chrome.  He is on version 60 of Chrome.

App logs does not show anything.

Could you please check the browser compatible for clarity?

Thanks

Senthil