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Impact of the Incident is updating after attaching a Knowledge Document to it

Question asked by Divya-N on Jul 27, 2017
Latest reply on Oct 13, 2017 by Jon_Israel

Hi All,

        In CA Service Desk Manager, when we attach a Knowledge document to an incident the Impact of the incident is getting reduced from 2 to 5. This is happening for some Knowledge documents only not for all. 

Has anyone faced the same issue previously. Please let us know the possible solutions.



Divya N.