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  • 1.  Rework -Published Status on a Knowledge Document

    Posted Jul 31, 2017 07:22 AM
      |   view attached

    Hi Team,

    I need your help fixing the below issue.

     

    In our knowledge database few documents status showing as Rework - Published. May i know the Meaning of this status.

    because when we Rework and Publish document it should show as Published. i tried to reproduce the issue in our UAT but i could not able to do.

    can you Please let me know how to Reproduce and resolve this one.



  • 2.  Re: Rework -Published Status on a Knowledge Document

    Posted Aug 02, 2017 06:31 AM

    Hi Santoshi,

     

    Please go to tab 3 (History & Versions) and upload the screen print thereof. Perhaps this can help to understand why the document shows as 'Rework - Published'?

     

    Kind Regards,

    Brian



  • 3.  Re: Rework -Published Status on a Knowledge Document

    Posted Aug 03, 2017 07:20 AM

    Hi Brian,

     

    Thank you for the Reply. Attached the screen shot of History and Versions screen shot.

     

    Regards,

    santoshi.P



  • 4.  Re: Rework -Published Status on a Knowledge Document
    Best Answer

    Posted Sep 04, 2017 06:51 AM

    Hi All,

     

    thank you for reply, I found the solution by making rework_ver field(database field) value to 0.

     

    Regards,

    santoshi.P