Hello,
While i'm installing UIM it show me following error doesn't proceed further , Any solution or suggestion
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Looks like the telemetry probe is failing to start.
when doing the installation decline the telemetry option
you can also check the C:\tmp\ca_uim\uimserver_ia_install.log
for additional information about what is failined
Dear howard
yes, its telemetry probe fail to strt issue , i tried to reinstall but same issue occur
HI you can either attache the C:\tmp\ca_uim\uimserver_ia_install.log or open a support case.
we need more details
plz check the C:\tmp\ca_uim\uimserver_ia_install.log see the attachment
- 1 person found this helpful
we can see that the archive is missing a package:
Error=java.io.FileNotFoundException: Package file C:\Program Files (x86)\Nimsoft\archive\telemetry.zip does not exist
this is causing the failure.
not sure why this is not present. Usually something external has interfered such as antivirus.
please unzip the uimserverpackages.zip file and find the telemetry.zip file
copy it to the C:\Program Files (x86)\Nimsoft\archive\telemetry.zip
and then try the install again.
please make sure any antivirus is disabled.
Thanks Gene
But whn i unzip the file there no telemetry file , from whrere i can get?
- 1 person found this helpful
Hi ,
The telemetry.zip should be present in the uimserverpackages.
Try to redownload the uimserverpackages and check again.
Thank franklin
i re download the file but unfortunately i dont find the telemetry file , can u give me favor to send me that file if u have to my email
Email: mansoor@fieldway.net
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Hi
Send you the email link to telemetry probe via sharepoint .Please check if you can access
HI franklin
im unable to access...
- 2 people found this helpful
Hi ,
the telemetry file should be present in the uimservices folder .There might be problem with your downloaded file.
We have see this issue before
Errors during upgrade from UIM v8.4 to v8.51
For the telemetry probe if you still need separately please open support ticket since you cannot access the sharepoint link
Fizesize is 14MB so cannot send directly by email
Thankyou so much franklin
My issue is solved i received you email
Hi Omair.
I run into the same issue like you while installing CA UIM 8.5.1 on Windows, it´s inadmissible that the Probe `telemetry` is not within the File: uimserverpackages.zip for Windows, nevertheless IT COMES WITHIN the File 'uimserverpackages.zip' for Linux.
You can download the File: 'uimserverpackages.zip' For Linux from this URL:
http://nmscdn.nimsoft.com/CAUIM_8.5.1-GA/uimserverpackages.zip
Regards.
Thankyou so much franklin
My issue is solved i received you email