Hello all,
Here is a list of all video tutorials / tecdocs / Technical tips & posts (including updates to older posts) to CA Spectrum Community board for the previous month. Hopefully this can serve as a quick reference guide and may help with identifying some potential fixes for issues.
Quickly search through the post for keywords using <ctrl> f
Techdocs:
Data collector disconnects on 3.2
Data collectors disconnect from the data aggregator on CAPM 3.2
Last Update: 2017-11-29 Size: 83 kb Type: Knowledge Base Articles ID: TEC1169159
Will Vertica Data Repository servers allow ntpd instead of chrony?
Addresses environments that continue to use ntpd in place of the current chrony tools.
Last Update: 2017-11-28 Size: 83 kb Type: Knowledge Base Articles ID: TEC1332456
Time Zone with 30 and 45 minutes offset from UTC/GMT are not available in CAPC
IST time zone UTC GMT +5:30 with 30 or 45 minutes offset not available in CAPC Performance Center
Last Update: 2017-11-16 Size: 83 kb Type: Knowledge Base Articles ID: TEC1983588
Best practice for resolving CA Performance Center when graph chart plot data lack/missing
Three major cause of the CA Performance Center graph chart plot data lack/missing
Last Update: 2017-11-16 Size: 83 kb Type: Knowledge Base Articles ID: TEC1985903
How to refer devices which polled specific Vendor Cert
The command level method to see which device are polled by certain Vendor Certification.
Last Update: 2017-11-13 Size: 83 kb Type: Knowledge Base Articles ID: TEC1096446
Several data.bak* directory created in the DataCollector apache karaf directory
Why and how the /apache-karaf-*/data directory automatically copied to data.bak, data.bak1 ... data.bak10.
Last Update: 2017-11-13 Size: 83 kb Type: Knowledge Base Articles ID: TEC1963462
How to gather a list of Data Aggregator devices with a specific status?
This will explain how to use a REST client to show devices specific status.
Last Update: 2017-11-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1627614
How to use alternate SSH port for DR in place default port 22
Install CADR 3.2 on RHEL 7.3. In step: ./dr_validate.sh -p drinstall.properties FAIL because we use non default SSH port. How to change the port for DR use to setup passwordless SSH
Last Update: 2017-11-06 Size: 83 kb Type: Knowledge Base Articles ID: TEC1101997
How to investigate which object made the Data Aggregator's Threshold Limit exceeding
Method of querying the Data Repository from the item ID in the Data Aggregator karaf log message
Last Update: 2017-11-06 Size: 83 kb Type: Knowledge Base Articles ID: TEC1469586
Technical tips / Posts to CA Spectrum Community board:
OCTOBER Published Video tutorials / Tech docs / Technical tips / Posts to CA Performance Management Community board
Hello all,
Here is a list of all video tutorials / tecdocs / Technical tips & posts (including updates to older posts) to CA Spectrum Community board for the previous month. Hopefully this can serve as a quick reference guide and may help with identifying some potential fixes for issues.
Quickly search through the post for keywords using <ctrl> f
Techdocs:
Unknown Devices list in CAPC.
We are using CAPM 3.1 on Linux server. We are able to generate report Network Devices Availability but not generate Unreachable & Unknown Devices. We are want to segregate report form CAPM. Please check this issue & give us solution.
Last Update: 2017-10-31 Size: 83 kb Type: Knowledge Base Articles ID: TEC1155553
Why do the number of devices in my Spectrum collection differ from the data source Spectrum collection in CAPC?
This article explains why the number of devices in the Spectrum collection may differ from the Spectrum data source collection on CAPC.
Last Update: 2017-10-30 Size: 83 kb Type: Knowledge Base Articles ID: TEC1808336
How to add a custom logo to CABI 6.3 JasperServer reports for CAPC integration
how to add custom logo CABI JasperServer jasper Performance Management TopN report CAPC integration
Last Update: 2017-10-30 Size: 83 kb Type: Knowledge Base Articles ID: TEC1218848
'Search' function in CAPC Views does not find items' Name Alias
Search box function string in CAPC View doesn't find item Name Alias and returns No Data To Display. CAPC not sync alias to DA
Last Update: 2017-10-30 Size: 83 kb Type: Knowledge Base Articles ID: TEC1108551
Can you delete a vertica archive?
Can you delete a vertica archive if you are low on disk space?
Last Update: 2017-10-27 Size: 83 kb Type: Knowledge Base Articles ID: TEC1019079
Vertica database restore failing
When attempting a restore of the vertica database the following error is seen: ERROR 6651: Backup node [####] is not found in this cluster
Last Update: 2017-10-27 Size: 83 kb Type: Knowledge Base Articles ID: TEC1053386
Is RLOGIN required for CA Performance Management component servers?
Answers whether or not RLOGIN is required on CA Performance Management component servers
Last Update: 2017-10-26 Size: 83 kb Type: Knowledge Base Articles ID: TEC1505577
How to restart the CA Performance Management CA Performance Center processes
In this video, we will go over how to stop and start the CA Performance Management CA Performance Center processes.
Last Update: 2017-10-24 Size: 83 kb Type: Knowledge Base Articles ID: TEC1200896
Trying to use CA Performance Center REST API this fails with a 403 forbidden error
Trying to use CA Performance Center REST API with an LDAP or SAML user will fail with a 403 forbidden error
Last Update: 2017-10-24 Size: 83 kb Type: Knowledge Base Articles ID: TEC1866952
OpenAPI queries do not return all expected component elements
Addresses an issue that may be observed in OpenAPI query results in the r3.2 GA release
Last Update: 2017-10-19 Size: 83 kb Type: Knowledge Base Articles ID: TEC1006947
How to configure CA Performance Center to use HTTPS (Series video 1 of 4)
In this video we will cover how to use the SsoConfig utility to begin the configuration process.
Last Update: 2017-10-19 Size: 83 kb Type: Knowledge Base Articles ID: TEC1313298
How to Setup and Configure MySQL Workbench to work with Database on Spectrum
I would like to know how to configure the workbench from MySQL to query tables on Ca spectrum and CAPM.
Last Update: 2017-10-19 Size: 83 kb Type: Knowledge Base Articles ID: TEC1014331
Can I exclude TLSv1.1 in addition to the protocols listed in the guide?
The guide currently does not include TLSv1.1 in the list of protocols to disable in the example in the guide.
Last Update: 2017-10-13 Size: 83 kb Type: Knowledge Base Articles ID: TEC1261166
Why is the interface monitoring profile not applied by default in CA Performance Management?
In other products such as Network Flow Ananasys, interfaces are automatically discovered
Last Update: 2017-10-13 Size: 83 kb Type: Knowledge Base Articles ID: TEC1546044
Data Repository cluster regularly shuts down unexpectedly.
Addresses a possible network related cause for a Data Repository cluster shutting down unexpectedly.
Last Update: 2017-10-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1362816
OpenAPI Query Builder Log File
Is there a log file for query builder that shows the query and execution times of those queries?
Last Update: 2017-10-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1404493
Is there performance impact when raising the OpenAPI MaxTopLimit value?
Addresses questions about limits to the OpenAPI MaxTopLimit value in use.
Last Update: 2017-10-09 Size: 83 kb Type: Knowledge Base Articles ID: TEC1834857
Custom attributes not visible in CA Performance Manager Dashboard Context pages
Addresses issue where Custom Attributes are not visible in CA Performance Manager Dashboard Context pages but are seen in other View types.
Last Update: 2017-10-04 Size: 83 kb Type: Knowledge Base Articles ID: TEC1525043
How to change the port used by the CAPC website
Changing the CAPC website port. The example provided shows a change to use port 80 instead of the default port 8181.
Last Update: 2017-10-03 Size: 83 kb Type: Knowledge Base Articles ID: TEC1106709
Technical tips / Posts to CA Spectrum Community board:
Subject: SEPTEMBER Published Video tutorials / Tech docs / Technical tips / Posts to CA Performance Management Community board
Hello all,
Here is a list of all video tutorials / tecdocs / Technical tips & posts (including updates to older posts) to CA Performance management Community board for the previous month. Hopefully this can serve as a quick reference guide and may help with identifying some potential fixes for issues.
Quickly search through the post for keywords using <ctrl> + f
Techdocs:
Update CA Performance Management interface name alias
The Interface Alias name does not updated even the device rediscovered.
Last Update: 2017-09-27 Size: 83 kb Type: Knowledge Base Articles ID: TEC1118263
CAPC 3.2 fails to start after reboot
new capc rh7.3 install. console service would not start.
Last Update: 2017-09-26 Size: 83 kb Type: Knowledge Base Articles ID: TEC1355483
How to add an additional data location to the Data Repository
Use this procedure to add an additional DATA & TEMP storage location when you are unable to extend the storage space available on the current drive that houses the data directory.
Last Update: 2017-09-25 Size: 83 kb Type: Knowledge Base Articles ID: TEC1388314
DA datasource failing to synch with error.
My DA datasource is failing to synch and we are seeing this error in the DMService.log: Data source Data Aggregator@*.*.*.* encountered an error while processing a sync request. The problem is in the data source, not CAPC. Check the logs for the data so
Last Update: 2017-09-25 Size: 82 kb Type: Knowledge Base Articles ID: TEC1485289
How to Clear the Item and Group Cache in CAPC
Clearing the item and group cache may be needed from time to time to help resolve an issue. Clearing the item and group cache can be helpful when having synchronization issues in CAPC.
Last Update: 2017-09-25 Size: 83 kb Type: Knowledge Base Articles ID: TEC1880921
Error one of the DR (Vertica ) cluster node restart
When the client start Vertica database from the adminTools, one of the DR cluster node process still running.
Last Update: 2017-09-25 Size: 83 kb Type: Knowledge Base Articles ID: TEC1916897
HTTP 503 error, service unavailable when trying to access CAPC
After installing CAPM 3.2 on Redhat 7.3, you will see an HTTP 503 error, service unavailable when trying to access CAPC
Last Update: 2017-09-24 Size: 83 kb Type: Knowledge Base Articles ID: TEC1407324
Newly discovered device shows old deleted devices Alias value.
Addresses a situation where an old deleted devices alias value appears against a newly discovered device.
Last Update: 2017-09-22 Size: 83 kb Type: Knowledge Base Articles ID: TEC1864858
Will updating my OS version of Java impact PM?
Received message that version of Java is open to vulnerabilities and needs to be patched
Last Update: 2017-09-21 Size: 83 kb Type: Knowledge Base Articles ID: TEC1852069
How to check connectivity between CA Performance Management components without telnet
Telnet is found on fewer and fewer systems and therefore cannot be used to check connectivity on those systems. The curl command is often found on these systems and can be used to check connectivity
Last Update: 2017-09-18 Size: 83 kb Type: Knowledge Base Articles ID: TEC1334743
CA Performance Center Services crashing
This article shows a possible cause of performance center crashes and how to correct it.
Last Update: 2017-09-15 Size: 83 kb Type: Knowledge Base Articles ID: TEC1335542
Metric Families is Blank - No Data do Display
Tried to change the Vendor Priority and Manage the Metric Families, but its empty
Last Update: 2017-09-14 Size: 83 kb Type: Knowledge Base Articles ID: TEC1515938
CA Performance Center Data Source Compatibility Matrix
CA strives to meet our clients' diverse and ever changing needs by focusing on ensuring compatibility of the latest versions of our products We test a variety of combinations of CA
Last Update: 2017-09-13 Size: 15 kb Type: Product Status
CVE-2017-5638 Struts Vulnerability for CA Spectrum 10.x
Vulnerability details for CVE-2017-5638 struts 2
Last Update: 2017-09-12 Size: 83 kb Type: Knowledge Base Articles ID: TEC1950433
Does CVE-2017-9805 afect CAPM
Is CAPM vulnerable to the newest Apache Struts Vulnerability (S2-052)
Last Update: 2017-09-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1993486
Active Directory authentication in multiple domains for CAPC
Two organizations are merging. We need to authenticate users from two AD Domains. How can this be achieved using CAPC?
Last Update: 2017-09-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1168933
How to add custom metrics to Self Monitoring Certifications
Discusses the options to add custom or new metrics to Data Aggregator and Data Collector Self Monitoring Certifications.
Last Update: 2017-09-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1579125
How do I remove inactive elements?
Generally you get inactive elements when you remove a monitoring profile from a collection. This article shows how to clean them up.
Last Update: 2017-09-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1079296
One Vertica node in a 3 node cluster is in a constant "recovering" state when trying to start the database.
This article provides a possible resolution to the problem of a Vertica node being in a constant "recovering" state when trying to start the database.
Last Update: 2017-09-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1675494
While attempting to perform a backup of the database receive error; Error: Missing critical file: rsync://[IP]:/path/Snapshots/.../[file].manifest
Unable to backup database due to Missing critical file error
Last Update: 2017-09-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1497172
Why is "No Data Collectors installed" shown under "State" in the discovery profiles list
After adding a new IP Domain and discovery profile, the Discovery Profile shows "No Data Collectors installed"
Last Update: 2017-09-07 Size: 83 kb Type: Knowledge Base Articles ID: TEC1858204
After power loss Vertica won’t start.
We lost power and now Vertica won’t start on any of the cluster nodes.
Last Update: 2017-09-07 Size: 83 kb Type: Knowledge Base Articles ID: TEC1460576
Threshold Profiles in CAPC
How to set up and configure Threshold Profiles in CAPC to generate events.
Last Update: 2017-09-02 Size: 83 kb Type: Knowledge Base Articles ID: TEC1302497
HTTP/1.1 401 Unauthorized error running CA Performance Management Top N report in CABI 6.3
CABI report failure with error sed by: net.sf.jasperreports.engine.JRException: Unable to load schema version:net.sf.jasperreports.engine.JRException: Response is HttpResponseProxy{HTTP/1.1 401 Unauthorized [WWW-Authenticate: Basic realm=OpenAPI, Content
Last Update: 2017-09-01 Size: 83 kb Type: Knowledge Base Articles ID: TEC1195763
Technical tips / Posts to CA Spectrum Community board:
AUGUST Published Tech docs / Technical tips / Posts to CA Performance Management Community board
Hello all,
Here is a list of all video tutorials / tecdocs / Technical tips & posts (including updates to older posts) to CA Performance management Community board for the previous month. Hopefully this can serve as a quick reference guide and may help with identifying some potential fixes for issues.
Quickly search through the post for keywords using <ctrl> + f
Techdocs:
CA Performance Center LDAP krb5.conf file contents
If the system CAPC is on can authenticate via kerberos, then the system level krb5.conf file can be used when configuring LDAP
Last Update: 2017-08-31 Size: 83 kb Type: Knowledge Base Articles ID: TEC1895591
Mouse-over popups Don’t work in some interface level views.
If you hold the mouse over a point on a graph in a dashboard view, a detail popup should open. This is not working on all views.
Last Update: 2017-08-31 Size: 83 kb Type: Knowledge Base Articles ID: TEC1410391
Login Timeout in CAPC
How can I control the login timeout in CAPC?
Last Update: 2017-08-30 Size: 83 kb Type: Knowledge Base Articles ID: TEC1472957
How to change the launch back URL from Spectrum to CAPC to be a fully qualified address
When you integrate Spectrum and CAPC and you initiate the launch back URL by right clicking a device in Spectrum and choosing CA Performance Center it shows the CAPC IP address. How can I make it show the fully qualified domain name?
Last Update: 2017-08-27 Size: 83 kb Type: Knowledge Base Articles ID: TEC1760263
Support for Google WeatherMap Related Issues in Performance Management
This KB Article tells you where to go to get support on Google WeatherMap related issues in Performance Management.
Last Update: 2017-08-26 Size: 83 kb Type: Knowledge Base Articles ID: TEC1551508
Average CPU Utilization of a multi-cpu system
When we look at the "System Health" tab for a device, there is a view called "Average CPU Utilization Trend with Events" Does this represent the average of all CPU's? .
Last Update: 2017-08-23 Size: 83 kb Type: Knowledge Base Articles ID: TEC1736042
Unable to upgrade the Data Aggregator
During the installation the Data Aggregator it is unable to connect to the Data Repository
Last Update: 2017-08-21 Size: 83 kb Type: Knowledge Base Articles ID: TEC1285774
Inconsistent Device Status and Reachability
CAPC in PM 2.6 displays contradicting device status and reachability. For example, it may show the device is "Reachable", while the status is "Management Lost".
Last Update: 2017-08-19 Size: 83 kb Type: Knowledge Base Articles ID: TEC1714937
The "Last Discovered" time-stamp under Monitored Devices' Polled Metric Families does not change after re-discovery.
The "Last Discovered" time stays the same after re-discovering the device. The date and time does not change.
Last Update: 2017-08-19 Size: 83 kb Type: Knowledge Base Articles ID: TEC1002196
How to re-balance the load on a Data Collector?
When a data collector becomes overloaded , how can it be re-balanced
Last Update: 2017-08-19 Size: 83 kb Type: Knowledge Base Articles ID: TEC1546125
CA Performance Management CAPC process down
CAPC process automatically restarted by CAPC wrapper. Cause: CAPC response was timed out.
Last Update: 2017-08-16 Size: 83 kb Type: Knowledge Base Articles ID: TEC1326359
where is dbconnection.cfg on DA
dbconnection.cfg file on DA contains credential that can be used for accessing vertica database on DR. So it's important that you know the location of the file.
Last Update: 2017-08-15 Size: 83 kb Type: Knowledge Base Articles ID: TEC1803804
Activenmq will not start on the data aggregator
After a successful installation of the data aggregator with a sudo user account activemq will not start. The error is: /etc/init.d/activemq start Starting ActiveMQ ERROR: There are syntax errors in '/etc/default/activemq'
Last Update: 2017-08-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1156498
Some models in Spectrum are not being sent to CAPC for discovery.
Added 100 models to the ipdomains container in Spectrum but only 50 show up in the discovery profile pushed to CAPC.
Last Update: 2017-08-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1089034
Data repository upgrade failed
RPM must be upgraded locally, first. Local version = 7.2.3-011 RPM version = 8.1.0-004 Installation FAILED with errors.
Last Update: 2017-08-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1642039
How can I get a list of full IP Addresses from eHealth for discovery in CA Performance Management?
This article provides a was to export the IP addresses in eHealth for discovery in CA Performance Management.
Last Update: 2017-08-08 Size: 82 kb Type: Knowledge Base Articles ID: TEC1124846
When trying to change values in an SNMP profile on the Data Aggregator via REST, a '403 Forbidden' error is returned
Data Aggregator REST API Change SNMP Profile values
Last Update: 2017-08-08 Size: 83 kb Type: Knowledge Base Articles ID: TEC1849414
CA Performance Management: CA Performance Center Fix Strategy
Last Update: 2017-08-06 Size: 9 kb Type: Product Status
CA Performance Center Data Source Compatibility Matrix
CA strives to meet our clients' diverse and ever changing needs by focusing on ensuring compatibility of the latest versions of our products We test a variety of combinations of CA
Last Update: 2017-08-06 Size: 15 kb Type: Product Status
CA Performance Management: Data Aggregator Fix Strategy
Last Update: 2017-08-06 Size: 9 kb Type: Product Status
Performance Center gets error on Threshold profiles after Upgrade
Threshold profiles gets Query Failed
Last Update: 2017-08-03 Size: 83 kb Type: Knowledge Base Articles ID: TEC1495752
Technical tips / Posts to CA Spectrum Community board:
JULY Published Tech docs / Technical tips / Posts to CA Performance Management Community board
Hello all,
Here is a list of all video tutorials / tecdocs / Technical tips & posts (including updates to older posts) to CA Performance management Community board for the previous month. Hopefully this can serve as a quick reference guide and may help with identifying some potential fixes for issues.
Video Tutorials:
Disaster Recovery
Operational UI Improvements
ACI Console Improvements
Integrating with CA Performance Management
Viptela SD-WAN Support
Simple Discovery in CAPC
Business Intelligence JasperReports Server
Events and Notification in CA Performance Management
Display Settings in CA Performance Management
Custom Dashboards and Context Pages in CA Performance Management
Custom Groups in CA Performance Management
Basic UI Features in CA Performance Management
Dashboard and Context Pages in CA Performance Management
Techdocs:
Interface is showing inactive CAPC Down
CAPC all network interface is showing inactive
Last Update: 2017-07-27 Size: 83 kb Type: Knowledge Base Articles ID: TEC1574796
Best practice for testing and publishing dashboards.
What is the best practice for testing and publishing dashboards to other users of CAPM?
Last Update: 2017-07-26 Size: 83 kb Type: Knowledge Base Articles ID: TEC1440685
Does CA Performance Manager support Vertica release 8.1, which states support for LVM disk types?
Addresses compatibilty between CA Performance Manager and Vertica release 8.1 as it relates to LVM disk type usage.
Last Update: 2017-07-20 Size: 83 kb Type: Knowledge Base Articles ID: TEC1354371
Disabling SSL configurations in CA Performance Manager
Provides a solution to revert back from broken SSL configurations to regain CA Performance Manager web UI access.
Last Update: 2017-07-20 Size: 83 kb Type: Knowledge Base Articles ID: TEC1756443
How can we expand on-demand report output past 120 rows on CAPM?
Is there is a way to expand on-demand report output past 120 rows?.
Last Update: 2017-07-17 Size: 83 kb Type: Knowledge Base Articles ID: TEC1409731
Device not associated with "All Manageable Devices", after discovery
Device discovered with metric families, such as "Interface" listed as "Not Supported". Even though device discovered as "Router"
Last Update: 2017-07-17 Size: 83 kb Type: Knowledge Base Articles ID: TEC1739506
How does CA Performance Center determine the IP address of its host?
Addresses how does CA Performance Center select the IP address of its host in dual NIC configurations.
Last Update: 2017-07-13 Size: 83 kb Type: Knowledge Base Articles ID: TEC1295961
How to monitor DA for drop in polled items
How to monitor DA for drop in polled items/calculated items per second.
Last Update: 2017-07-13 Size: 83 kb Type: Knowledge Base Articles ID: TEC1616974
New Data Repository installation shows error during validation of the connection properties for the database.
Addresses errors reporting inability to install due to failed validation of the connection properties for the database.
Last Update: 2017-07-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1623703
Data less than 0.1% shows as “No Data to Display” instead of “Normal Status Start” on the IM Time Bar Chart (Top)
In the IM Time Bar Chart, interface values that are less than 0.1% shows as “No Data to Display” instead of “Normal Status Start”.
Last Update: 2017-07-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1551085
The IM Time Bar Chart (Top) does not sort correctly
The Interface Utilization - Maximum does not sort properly in the IM Time Bar Chart (Top) when choosing the sort option.
Last Update: 2017-07-11 Size: 83 kb Type: Knowledge Base Articles ID: TEC1010143
Dashboard's default time frame.
Is there a way to change a dashboard's default time frame?
Last Update: 2017-07-10 Size: 83 kb Type: Knowledge Base Articles ID: TEC1913872
How to export and import Dashboards
Provides a solution that allows Dashboards created by users without Dashboard Sharing rights to be shared with other users.
Last Update: 2017-07-06 Size: 83 kb Type: Knowledge Base Articles ID: TEC1152515
Unable to log in to the CA Performance Manager (CAPM) OpenAPI interface.
Addresses a problem causing inability to access the OpenAPI interface
Last Update: 2017-07-06 Size: 83 kb Type: Knowledge Base Articles ID: TEC1335705
How to manually make vertica to fail
want to test a backup and restore feature is working good and I have to simulate vertica database failure. Then restore data from backup. How to perform this activity.
Last Update: 2017-07-04 Size: 83 kb Type: Knowledge Base Articles ID: TEC1091418
Technical tips / Posts to CA Performance Management Community board: