We are at the deployment stage where we would like to have UIM automatically send Alarms to CA Service Desk. Right now the way it is configured the alarms are going to only one queue on the Service Desk side. And people have to manually touch each ticket in that queue to direct the problem to appropriate work group. Can anyone share with me how they are set up to have the tickets go to multiple various workgroups automatically without human intervention. Where would we go to make these modifications.