Hallett_German

New  APM/AXA/ASM KDs for July 2017

Discussion created by Hallett_German Employee on Aug 6, 2017

Statement on KD Currency: https://communities.ca.com/message/241983907-statement-on-top-20-weeklymonthly-new-apmasmaxa-kds-currency

 

New KDs

N1. Cannot upload JMeter script to CA App Synthetic Monitor. TEC1849902
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1849902.html

N2. Getting "Unexpected metric query error" in MOM log after upgrading to 10.5.1 TEC1022342
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1022342.html

N3. Is APMSQL server supported with introscope.apm.feature.enabled=false ? TEC1556382
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1556382.html

N4. Seeing Webservices at HTTP without problems. How can I find Webservices at HTTPS? TEC1698616
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1698616.html

N5. How does a TIM worker get its traffic ? TEC1802827
Review
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1802827.html

N6. What are the key metrics for the Status Engine to help determine and resolve problems? TEC1774684
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1774684.html
N7. What dynamic fields cannot be used in the subject line for a SMTP Email Notification Action? TEC1902607

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1902607.html

N8. How to setup an alert once defining your Differential Controls TEC1215037

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1215037.html

N9. how to delete custom attributes on Team Center? TEC1156757
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1156757.html

N10. Attempt to write vertex but there is already such a record written TEC1054289
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1054289.html

N11. What does the "Vertex association not found" [WARN] message in the IntroscopeEnterpriseManager.log mean? TEC1958262
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1958262.html

N12. Application Triage Map Supportability Metrics TEC1716409
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1716409.html

N13. "Duplicate tracer found" messages in AutoProbe log for j2ee.pbd and apm-common.pbd after insertion of tracer CrossProcessCorrelationEjbTracer TEC1548572
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1548572.html

N14. We are seeing System Unresolved DNS in our Backends TEC1650136
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1650136.html

N15. Autoprobe is constantly running TEC1302733
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1302733.html

N16. After upgrade of APM Java agent to 10.5 the JMS node has become greyed out and no metrics are visible. TEC1659648
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1659648.html

N17. What versions of APM are compatible with Windows2012 R2? TEC1152604
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1152604.html

N18. Seeing a blank APM Team Center welcome page after running an APM Oracle Database silent install. TEC1077665
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1077665.html

N19. After upgrade to 10.5.2 the Team Center map is missing object icons when viewed with IE11 and only relationship lines are visible. TEC1859244
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1859244.html

N20. AXA Data Studio Displays "Invalid Date" for Data Returned in some Visualizations. TEC1821683
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1821683.html

N21. How Does AXA Determines which Transactions are Flagged as Slow? TEC1540856
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tecC1540856.html

N22. Unable to register APM Team Center EM in Enterprise Team Center using HTTPS. TEC1096384
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1096384.html

N23. Not seeing traces from a transaction trace session. TEC1671503
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1671503.html

N24. Is introscope.enterprisemanager.supportability.volumespace.enable property available in the latest version? TEC1034678
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1034678.html

N25. Heuristics is disabled or not available in APM 10.5 TEC1746536
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1746536.html

N26.How to stop sending information to the EPA.log from an EPAgent. TEC1102469 https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1102469.html

N27. The SNMP Enterprise Manager ID Changes after an EM Restart. TEC1356028
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1356028.html

N28. Implementing HTTPS on an ETC cluster with a self-signed certificate. TEC1844097
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1844097.html

N29. Setting primary and backup OPMS stations for a monitor to run on. TEC1894042
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1894042.html

N30. What to do when missing or not seeing JMX Metrics. TEC1584037
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1584037.html


Updated KDs
U1.Under the CEM UI Setup-> Monitors, what can cause a "Connection Failure" or "Communication Error 403" for the "Domain Configuration Status" or the "Monitor Configuration Status" for one or more TIMs?
TEC1106907
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1106907.html

U2.Not seeing expected CEM transactions in Investigator: TIM is failing to decrypt TLS 1.2 traffic with message “Block size greater than Plaintext!" in the timlog.txt TEC1926892
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1926892.html

U3.The MOM reports clock skew errors for a collector, but the system clocks are in sync. TEC596470
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec596470.html

U4. Agent metrics do not get reported in the Investigator tree when exceeding the agent metric limit. TEC595877
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec595877.html

U5. Can SSL packet decode failures be due to various SSL/TCP conditions such as TCP false connections? TEC609607
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec609607.html

U6. What is the difference between the files Agent.jar, AgentNoRedef.jar, AgentNoRetrans.jar, AgentNoRedefNoRetrans.jar? TEC604200
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec604200.html

U7. APM database installation error: creation failed: ERROR: new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII). TEC618785
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec618785.html

U8. How to Count Active Sessions in Tomcat U
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1421503.html

U9. After an APM upgrade, logging to Webview forwards the request to the Team Center view. Can I disable this redirection? TEC1891334
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1891334.html


Retired KDs
1. TEC609612
Initial Search Results Inconsistent when using the Search Tab in the Investigator

2. Troubleshooting Steps when missing JMX Metrics TEC1852202

3. APM Team Center has Blank Pages after a silent MOM install TEC1951818

Outcomes