Britta_Hoffner

Tech Tip: Update of the MCS templates failed after upgrade to UIM 8.51 SP1

Discussion created by Britta_Hoffner Employee on Aug 4, 2017

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1140086.html

Update of the MCS templates failed after upgrade to UIM 8.51 SP1

Document ID:  TEC1140086
Last Modified Date:  08/02/2017
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Issue:

Update of the MCS templates failed after upgrade to UIM 8.51 SP1.

activate_template callback in mon_config_service probe fails after upgrade to 8.51 SP1 with the error message

 

"Failed to execute probe callback activate_template against probe /<domain>/<hub>/<robot>/mon_config_service. Received the following error: Callback error"

 

activate_template.png

Environment:
8.51 upgrade to 8.51 SP1 mon_config_service probe 8.52
Cause:

it has been identified that the cause is the problem is that the version column in the SSRV2Template table was not converted from "decimal" to "string" during the upgrade from UIM 8.51 to 8.51 SP1

Resolution:

the hotfix mon_config_service-8.5.2-HF1 resolves this case. It can be requested through a support case.

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