CA Service Management

Hi! When I asign two forms for the differents offers in an unique item the SDM ticket won't open.

This is my case:

Item = Notebook Lenovo

Offers assigned = New Laptop and Change Laptop

I need differents forms because the information changes depending on the offer where we select it. Both forms have differents text boxes and java scripts. I configure them as Disabled when I don't want to show one form. I do it with this condition: $(_.service.name=='NEW LAPTOP') for the one on the offer "CHANGE LAPTOP" and this condition $(_.service.name=='CHANGE LAPTOP') for the offer NEW LAPTOP.

The scripts and text boxes work fine separately and opens the SDM ticket fine, but when I configure both the SDM ticket won't open. Any ideas what could be?

Best Regards

Sebastian

Good Morning Sebastian.

This sound/seems to be best taken care of in a standard case, rather than handling this in the community.

When you agree, then please do open a case through CA Support Online.

Thanks in advance for your understanding and kind regards, Louis van Amelsfort.

Does the request all display correctly in Catalog? If the problem lies with the action to open an SDM request, I'd recommend checking the event-rule-action definition that does it.

Also, are you on 14.1? There are a few fixes in 14.1.04 for action-related problems.

thanks

Iain

Hi Lain! Yes, everything is display as expected, the problem as you say is in the action.

I will try the new fixes because I'm on r14.1.02.02_6D9057

Thank you!

I don't find the SC release 14.1.04, do you know if it is available for download?

Hi Sebastian,  its not a separate ISO.  Its Cumulative Patch #4.  You can find the information on it here: CA Service Management 14.1 Cumulative Patch 4 (14.1.04) General Availability Announcement 

Thanks

Jon I.

Thank you, I will try to install it and test it. Even though I opened a case to solve it but I still don't have an answer.