Is there a way to set an SLA in an Incident with a spel code?
But I not want to use classic SLA, because in classic SLA the Predicted Violation is not calculated.
I wonder if you may want to look for a macro that would add an SLA based on the atomic condition that you want to set it to i.e.
1. Create a Macro
2. Select the macro type as 'Site-defined Condition'
3. Add a new condition
4. Provide the required values i.e. Sequence, Select an Attribute, choose operator, Select Data Value, Data Value as per your selection
Select an Attribute : 'Service Type'
Choose Operator: Equals (from drop down menu)
Select Attribute or Data Value: Data Value
Data Value: select a service Type from the lookup list. EG: 'Priority 1 Resolution'
Please mark as correct if this helps your query.
No, is not this that I want. I want to set SLA not using Classic SLA via Spel Script
Did you ever get this to work?
Hi Paulo / Jerry,
You might like to review this community thread which specially targets about adding an Event object
SPEL EVENT methodshttps://communities.ca.com/docs/DOC-231162525
Where can I find Spel functions documentation?
These above links will help you in achieving your requirements in regards to the spell customizations.
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