CA Service Management

Is there a way to set an SLA in an Incident with a spel code?

But I not want to use classic SLA, because in classic SLA the Predicted Violation is not calculated.

Hi Paulo,

I wonder if you may want to look for a macro that would add an SLA based on the atomic condition that you want to set it to i.e.

1. Create a Macro

2. Select the macro type as 'Site-defined Condition'

3. Add a new condition

4. Provide the required values i.e. Sequence, Select an Attribute, choose operator, Select Data Value, Data Value as per your selection

Select  an Attribute : 'Service Type' 

Choose Operator: Equals (from drop down menu) 

Select Attribute or Data Value: Data Value

Data Value: select a service Type from the lookup list. EG: 'Priority 1 Resolution'

Please mark as correct if this helps your query.

No, is not this that I want. I want to set SLA not using Classic SLA via Spel Script

Did you ever get this to work?

Hi Paulo / Jerry,

You might like to review this community thread which specially targets about adding an Event object

SPEL EVENT methods
https://communities.ca.com/docs/DOC-231162525

Where can I find Spel functions documentation?

Link: https://communities.ca.com/docs/DOC-231156196

These above links will help you in achieving your requirements in regards to the spell customizations.