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Jaspersoft OOTB reports are not working after upgrade to 14.4

Question asked by Agin on Aug 9, 2017
Latest reply on Aug 10, 2017 by alberto.colombo-4869

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Team,

We have upgraded the clarity to 14.4 version in one of our lower environment. Our Jaspersoft was already upgraded to 6.2.1, when we were in 14.3. and jaspersoft was working fine.

Now when we upgraded to 14.4, OOTB reports are not working, but custom reports are running fine. (Keystore recreated after upgrade and restarted the JS tomcat, cleared the temp and work folder of the JS tomcat also).

When we open OOTB report, in the screen we are getting the below error.

Error Message

org.springframework.security.access.AccessDeniedException: Access is denied

Could anyone please help me!

Thanks,

Agin

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Suman Pramanik

Aug 9, 2017 7:45 AM

Hi Agin,

The error looks like with the permissions you had at the folder level, can you please let me know is this happening for one user or all and what are the Addance Reporting rights granted for them.

Regards

Suman Pramanik

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Agin @ Suman Pramanik on Aug 9, 2017 3:41 PM

Suman,

User have full admin access in jaspersoft.

Thanks,

Agin

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Suman Pramanik

@ Agin on Aug 10, 2017 6:20 AM

Hi Agin,

It looks like some folder level permission issue, can you take a back up of exsiting content, and reimport out of box and see if you are able to run the reports

Regards

Suman Pramanik

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Agin @ Suman Pramanik on Aug 10, 2017 10:23 AM

Hi Suman,

Hope you are asking for reimporting the jaspersoft content. correct me, if am wrong.

Thanks,

Agin

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Suman Pramanik

@ Agin on Aug 10, 2017 10:40 AM

Yes to eliminate if you had made any changes to the folder permissions

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Agin @ Suman Pramanik on Aug 10, 2017 1:01 PM

Thanks Suman.

I tried, but it not works still same error

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Suman Pramanik

@ Agin on Aug 10, 2017 1:04 PM

Lets raise a support case and we need to look into details

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Dale_Stockman

Aug 10, 2017 1:13 PM

Taking this in different direction, don't know if it will solve your issue.

We went from 14.2 to 15.2, have JS 6.2.1 running, out of the box reports working fine. And overall performance of 15.2 is much faster, with 95% of our page hits, globally, under 2 seconds (was 4 seconds, before).

Even if you have the same issue in 15.2 that you have now, I suggest that you might be better off fixing the issue in 15.2 rather than 14.4. 15.3 is due, soon. Make the move for the performance improvements.

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alberto.colombo-4869 Aug 10, 2017 2:36 PM

Can you check the permission of public and organization folders of jaspersoft repository?

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9 Replies

Suman Pramanik Aug 9, 2017 7:45 AM
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Correct Answer
Hi Agin,

The error looks like with the permissions you had at the folder level, can you please let me know is this happening for one user or all and what are the Addance Reporting rights granted for them.

Regards
Suman Pramanik
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- Agin @ Suman Pramanik on Aug 9, 2017 3:41 PM
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  Correct Answer
  Suman,
  
  User have full admin access in jaspersoft.
  
  Thanks,
  Agin
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  - Suman Pramanik @ Agin on Aug 10, 2017 6:20 AM
    Mark Correct
    Correct Answer
    Hi Agin,
    
    It looks like some folder level permission issue, can you take a back up of exsiting content, and reimport out of box and see if you are able to run the reports
    
    Regards
    Suman Pramanik
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    - Agin @ Suman Pramanik on Aug 10, 2017 10:23 AM
      Mark Correct
      Correct Answer
      Hi Suman,
      Hope you are asking for reimporting the jaspersoft content. correct me, if am wrong.
      
      Thanks,
      Agin
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      - Suman Pramanik @ Agin on Aug 10, 2017 10:40 AM
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        Correct Answer
        Yes to eliminate if you had made any changes to the folder permissions
        1 person found this helpful
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        Agin @ Suman Pramanik on Aug 10, 2017 1:01 PM
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        Thanks Suman.
        
        I tried, but it not works still same error
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        Suman Pramanik @ Agin on Aug 10, 2017 1:04 PM
        Mark Correct
        Correct Answer
        Lets raise a support case and we need to look into details
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Dale_Stockman Aug 10, 2017 1:13 PM
Mark Correct
Correct Answer
Taking this in different direction, don't know if it will solve your issue.

We went from 14.2 to 15.2, have JS 6.2.1 running, out of the box reports working fine. And overall performance of 15.2 is much faster, with 95% of our page hits, globally, under 2 seconds (was 4 seconds, before).

Even if you have the same issue in 15.2 that you have now, I suggest that you might be better off fixing the issue in 15.2 rather than 14.4. 15.3 is due, soon. Make the move for the performance improvements.
1 person found this helpful
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alberto.colombo-4869 Aug 10, 2017 2:36 PM
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Can you check the permission of public and organization folders of jaspersoft repository?
1 person found this helpful
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Jaspersoft OOTB reports are not working after upgrade to 14.4

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