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Scoreboard showing incorrect count

Question asked by chiragmunje on Aug 8, 2017
Latest reply on Aug 10, 2017 by chiragmunje

We are using version 12.9.


Recently there have been occurrences of scoreboard showing phantom tickets i.e. scoreboard shows ticket count which is 1 or 2 more than the actual tickets seen when clicked on the scoreboard node.

The correct count is shown automatically after some time.

Any idea what could be causing this?