CA Service Management

Hi, 

In our environment we have:

To Update Incident - Service Desk Manager

This is set from some code which I have no clue I need modify it, can someone help me to find the embedded code?

Thanks

Asheesh  

Hello Asheesh

The attributes requirements are set in the status details window, go to the administration tab-> Service Desk->Change Orders or Request/incidents/problems-> Status

Open the status that is asking you for the required attributes, i.e "resolved"

Then go to the tab "dependent attribute control"

You should see here the list of attributes selected to be required upon the selection of that particular status.

Let me know if this is what you are looking for.

Best Regards,
Ruben Reyes
CA Support Engineer