CA Service Management

  • 1.  Publish Categories folder in Unified Self Service

    Posted Aug 10, 2017 12:05 AM

    Hi,

    I am wondering, is there any way to make categories folder appear in the service offering space ? Image below is what i am trying to achieve.

     

    folder categories to service offering space

     

    Would appreciate if there is any way to make this possible. 

     

    Thanks in advance.   



  • 2.  Re: Publish Categories folder in Unified Self Service
    Best Answer

    Broadcom Employee
    Posted Aug 10, 2017 02:51 AM

    Good Morning.
     
    As to my knowledge, this kind of functionality needs is to be implemented.
       
    In general, for situations like this, where a user asks for a change of behaviour of the current release of the product, I can propose to add an Idea in the Communities.
     
    A new way to get your voice heard at CA is to suggest your Idea for review through the Service Management Global User Community.
    The CA Service Catalog Product Team is adopting the CA Community based ideation solution, which is available to you through the CA Service Management Global User Community.  
       
    The following steps will guide you to submit an Idea:
    - Logon to the CA Service Management Global User Community.
    - Select "CA Service Catalog" from the "Products Covered" menu on the right side of the page. (you might need to scroll down a little).
    - Click on the 'Ideas'(bulb-light) icon at the top to view the existing Ideas and see if your Idea has already been suggested.
      When yes, you can then vote-up on it (and add a comment).
    - If you have a new Idea, click on the "Create an Idea" link on the Actions menu at the left.  
     
    Once your Idea is submitted(publish), all members of the Community can view, comment, provide suggestions, discuss alternatives and vote on Ideas to define the highly popular features.
    All Ideas will be reviewed to see whether they can be implemented.
     
    Thanks in advance for your effort on this.
    With kind regards, Louis van Amelsfort.