CA Service Management

Hi,

We have installed cumulative 4 patch to the CA service desk 14.1. Post installation of cum 4 we are unable to download and open the document in attachment.  Following error occurred during the download and open activity of the attachment.

08/10 19:26:53.32 GSWANCASDM     spelsrvr             3272 SIGNIFICANT  doc_rep.spl            505 More than one request found for attachment 402913

08/10 19:26:53.34 GSWANCASDM     spelsrvr             3272 ERROR        pcexec.c              6457 Spell interp failed at attmnt::get_parent_info_secure (...) doc_rep.spl:511: Math argument type mismatch

08/10 19:26:53.34 GSWANCASDM     domsrvr              3892 ERROR        domdict.c             1116 Signature error in secure_dob_by_persid: arg[1] = nil with invalid type NIL

08/10 19:26:53.34 GSWANCASDM     domsrvr              3892 ERROR        dombase.c              735 Bad arg of type 5 in secure_dob_by_persid [FAC:NC:ATTR:OB:MTH:]

Thanks,

Piyush Mer

Hi Sunil, 
I took a quick look to see if this specific thing was a known issue based on the log messages you provided but I dont see much on it.  I would recommend that you open a support ticket for this one so that an engineer can troubleshoot it with you and get to the bottom of the issue.

Thanks,

Jon I.

Hi,

already opened a ticket but still not received the solution.

Hi Sunil,

I will ping you in a private message.

Thanks,

Jon