CA Service Management

Hi everyone,

I want to create a scoreboard node, based on assignee field which should show me all tickets which assigned by people in my groups - I'm a member of more than 1 group. I dont want to do it based on group field because it's empty for this case. Is there anyway to do it?

BR

Utku

Hi Utku, unfortunately I dont believe this is possible because it would require a join and sub-query to run first to pull back all of the groups the logged in user is a member of, and then go grab all users from all of the groups the logged in user is a member of, then take that list and pull all tickets that are assigned to that list of users.   That cannot be done via a stored query.  Something like this would need to be done in a report, or you could open an enhancement for this type of thing by posting an "idea" here on the community.

Thanks,

Jon I.