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Tech Tip : CA Single Sign-On : Web Agent Option Pack and Tomcat server crashes with the following stack : libSmXlate CharPtrHashSet

  • 1.  Tech Tip : CA Single Sign-On : Web Agent Option Pack and Tomcat server crashes with the following stack : libSmXlate CharPtrHashSet

    Broadcom Employee
    Posted Aug 11, 2017 10:28 AM

    Issue:

     

    We're running the Web Agent Option Pack, and when the browser reaches

    the Federation affwebservices/secure/secureredirect resource, the Web

    Agent Option Pack and Tomcat server crashes with the following stack :

     

    - hs_err_pid1113.log :

    # Problematic frame:

    # C [libc.so.6+0x86b71] __GI_strlen+0x11

     

    Stack: [0x00007f054cb45000,0x00007f054cc46000],

    sp=0x00007f054cc42558, free space=1013k Native frames: (J=compiled

    Java code, j=interpreted, Vv=VM code, C=native code)

    C [libc.so.6+0x86b71] __GI_strlen+0x11

    C [libSmXlate.so+0x416a6] CharPtrHashSet<true, (char)0>::insert(CharPtrWithHash<true, (char)0> const&)+0x44

    C [libSmXlate.so+0x415d8] getCachedKey(char const*)+0x46

    C [libSmXlate.so+0x40d7a] PropertiesXlate::Translate(char const*)+0x104

    C [libsmerrlog.so+0x20b1b] CSmErrLogMessage::PreformatMessage(unsigned int, char const*, char*, unsigned long)+0x103

    C [libsmerrlog.so+0x20c07] CSmErrLogMessage::FormatMessage(unsigned int)+0x49

    C [libsmerrlog.so+0x15097] char const* CSmErrLogMessage::FormatMessage<char const*>(unsigned int, char const* const&)+0x3f

    C [libsmerrlog.so+0x12c00] Java_com_netegrity_smerrlog_SmLogger_LogMsg__Ljava_lang_String_2Ljava_lang_String_2ILjava_lang_String_2+0x1d8

    j com.netegrity.smerrlog.SmLogger.LogMsg(Ljava/lang/String;Ljava/lang/String;ILjava/lang/String;)I+0

    j com.netegrity.smerrlog.SmLogger.logMessage(Ljava/lang/String;ILjava/lang/String;)I+8

    j com.netegrity.affiliateminder.webservices.utils.z.a(Ljava/lang/String;ILjava/lang/String;)V+20

    j com.netegrity.affiliateminder.webservices.SecureRedirect.doGet(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+227

    j javax.servlet.http.HttpServlet.service(Ljavax/servlet/http/HttpServletRequest;Ljavax/servlet/http/HttpServletResponse;)V+35

    j javax.servlet.http.HttpServlet.service(Ljavax/servlet/ServletRequest;Ljavax/servlet/ServletResponse;)V+30

     

    How can we fix this ?

     

    Environment:

     

    Policy Server 12.52SP1CR6 Red Hat 7 64bit; Policy Store on Oracle 11g Web Agent 12.52SP1CR2 Red Hat 7 64bit; Web Agent Option Pack 12.52SP1CR2 64bit on Tomcat on RedHat 7;

     

    Resolution:

     

    This issue is fixed in Web Agent Option Pack 12.52SP1CR05. So apply

    the CR05 on your Web Agent Option Pack to have this crash fixed !

    Note that CA Access Gateway 12.52SP1CR05 runs Web Agent Option Pack

    12.52SP1CR05.

     

    Defects Fixed in 12.52 SP1 CR05 CA Access Gateway

     

    00185865 DE101902 Federation Web Services crash when accessing

    secure authentication URL.

     

    Additional Information:

     

    https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr05

     

    KB : TEC1452779