Getting Single sign on error when trying to open case on new CA portal please provide the solution even not able to chat.
Thank you for letting us know. This issue has already been escalated to our 2nd Level team which is actively working on resolving it.
I will contact you privately for your contact details.
Any news on this please?
We are still unable to open any issues after the portal upgrade
Sorry for the inconvenience cause by this New CA Support Online (CSO) Portal SSO error. The issue is now with our Level 3 Engineering Team and they are working closely with our Vendors in resolving the issue. We'll monitoring the progress on this issue an update accordingly. I'll also contact with you privately for further assistance.
Still getting same issue here...
The problem has been resolved. Would you be able to test from your side?
The problem has been resolved. Could you test form your side?
The problem should be resolved.
Please let me know if it works for you as well.
I am also seeing this issue
The problem has been resolved. Could you test on your side?
Yes now it’s resolved thanks.
This issue is causing lot of issues, as do not know site id's which we work with, and it is every difficult to explain the support care operator to find the site id and the product to open a new case. can this be fixed asap or rollback to previous version of portal.
Apologies for the inconveniences this is causing you. This is issue is being handled with highest priority in order find a resolution.
In case that you do not know your Site ID, you can always give our Customer Assistance team name of the company and they will find the correct Site ID for you and will be able to raise a case on your behalf.
Please let me know if you want me to contact you directly.
Add 3 out of 4 of us having same issue.
We are actively working on resolving the issue.
You can contact us directly over the phone and we will be able to assist you and raise case on your behalf or you can raise a case directly with the Customer Care Team using our online form.
Please let us know if you would like us to contact you directly.
I can now get in via Firefox but my IE still shows same failure.
That's great! Thank you for informing us. Could you tell me which IE version you are using that still shows the same failure?
I just cleared all cache and restarted IE. That now works for me also.
Note, I had cleared it less than an hour ago and it had failed.
Thanks for the team, now we are able to login and perform our daily activities.
I am glad to hear that its working for you as well!
Customer came on chat, as he is still facing this issue, he tried all the basic trouble shooting steps but still facing it.
Opened a case : 01062665
The main issue for which this question was posted was resolved.
This is now only affecting a few individual accounts from time to time, mainly partner accounts due to some settings in their personal user accounts that need to be updated internally by us, for the message to disappear.
You did well raising an issue, so that we can assist the customer accordingly.
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