Re: Difference between metrics under Business Segment and under CEM agent

Discussion created by AngelicaHerrenoGomez on Aug 14, 2017
Latest reply on Aug 29, 2017 by AngelicaHerrenoGomez
Branched from an earlier discussion

Hello Friends,


Can someone give to the community more information related to this behavior but with response per intervals?. For instance, if I record a Login transaction as this one only have one step, every response per interval that is show in CEM is always one response per interval in Busines Segment Login node too, but if I record a transaction that is compose of many steps, for instance a process to pay a service invoice, How TIM/CEM and Agent/Introscope process this information?.


I think the infomation about responses per intervals should not change between CEM and Business Segment, I want to know why I am observing that they are not equal.