Symantec Privileged Access Management

  • 1.  Message 2011 trying to change account status to Enabled

    Posted Aug 15, 2017 04:40 PM

    One of the user's account status was set to disabled in Privileged Access Manager, I clicked the Enabled radio button and when I clicked Save, I got the Message 2011 error. Does anyone know why it's doing that?



  • 2.  Re: Message 2011 trying to change account status to Enabled

    Broadcom Employee
    Posted Aug 15, 2017 06:03 PM

    Hi Bashir, is there any other message in the session logs when you try to do this? Is this a local user or an imported user? Are you trying to do this in a cluster environment? If so, what is the cluster status?



  • 3.  Re: Message 2011 trying to change account status to Enabled

    Posted Aug 21, 2017 10:35 AM

    Hi Ralph,

    I'm using Xsuite 2.7. This is an imported user not in a cluster. Didn't anything significant in the Tomcat log.



  • 4.  Re: Message 2011 trying to change account status to Enabled
    Best Answer

    Posted Aug 15, 2017 08:16 PM

    Hi Bashir,

     

    Please confirm the PAM version (patches applied) you are running. There's a known user synchronization issue that result the same problem you are encountering.

     

    Thank you.