CA Service Management

  • 1.  Creating CIs in SDM from UIM

    Posted Aug 16, 2017 10:23 AM

    There is an integration between UIM and SDM that will open/update Incidents in SDM based on events in UIM. However (unless I have missed something), there is no current integration that will create Configuration Items in SDM CMDB from discovered devices in UIM.

    Has anyone come up with a good process for exporting these items from UIM and import them into SDM CMDB and willing to share?



  • 2.  Re: Creating CIs in SDM from UIM
    Best Answer

    Posted Aug 30, 2017 07:05 PM

    Hi Lindsay,

    Hope all is well sir!

    At the current time, we dont have a way of using UIM as a discovery agent/mechanism to bring assets/CIs into SDM-CMDB.   Something like this would need to be posted as an "idea" here in the communities.  If you can put together a use case scenario and business case, I think it would make for a pretty good idea.  I would give it a vote

    Thanks,

    Jon