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I can't edit my reopened ticket

Question asked by chaddustine.morelos on Aug 16, 2017
Latest reply on Aug 17, 2017 by chaddustine.morelos

I have this ticket template that's closed, then I changed the status to Close Pending Cust Approval to reopen it to edit it. However, the ticket is uneditable. I tried to search for solutions but can't find one.