Symantec IGA

  • 1.  How to add reviewer's comment in RCM email template

    Posted Aug 17, 2017 07:29 AM

    Hi

     

    Is it possible to capture and add new parameter (which will hold the Reviewer's comment) in RCM email template?

     

    CA Identity Governance 14.0



  • 2.  Re: How to add reviewer's comment in RCM email template

    Posted Aug 17, 2017 08:42 AM

    Also what does the parameter email.event.parameter.title.actionDescription store?



  • 3.  Re: How to add reviewer's comment in RCM email template

    Broadcom Employee
    Posted Aug 22, 2017 10:11 AM

    here is a list of defined email template parameters:

    Configure Email Notifications - CA Identity Governance - 14.0 - CA Technologies Documentation 

     

    your parameter is not on the list, and I cannot find more information on it. the best thing to do, is to add it and test to see the output.



  • 4.  Re: How to add reviewer's comment in RCM email template

    Broadcom Employee
    Posted Aug 18, 2017 09:29 AM

    sulca03, linyu02,

       Any insight to help the customer here? I remember this being on enhancement request....

       Trying to find it in the ideas section.

     

    Bill



  • 5.  Re: How to add reviewer's comment in RCM email template

    Broadcom Employee
    Posted Aug 22, 2017 10:27 AM

    The problem with this functionality is that review comments are not a mandatory field

    Also based on this there is no parameter that holds this information:

    Process Parameters for Default Reviewers - CA Identity Governance - 14.0 - CA Technologies Documentation 

     

    The enhancement request I was referring to is not for this functionality, so a new one would have to be opened.:

    Use case based required comments in GM 



  • 6.  Re: How to add reviewer's comment in RCM email template
    Best Answer

    Broadcom Employee
    Posted Aug 28, 2017 01:49 PM

    Currently there isn't support for any customised email parameter, we can only use the predefined parameters which are provided for an email template.

     

    email.event.parameter.title.actionDescription " is a predefined text which mentions about the action any particular certification does and can be used in emails.
    For e.g., User certification actionDescription will be like: Certify the assigned roles and privileges of the people that report to you.