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Incident downtime calculation

Question asked by GIPSI on Aug 17, 2017
Latest reply on Sep 4, 2017 by Grant Bruneau

Hello,

 

Our incident managers want to have a vision, directly on incidents, of the concerned application downtime.

The downtime will be calculated according to a calendar containing the opening times of the support team.

 

So, I need to refresh the downtime on every save of incident, and I know there's a function pdmDownTime that is available for business intelligence, and I wanted to know if a similar function is available in spel language.

 

Thanks for your future answers,

 

Chris.

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