AnsweredAssumed Answered

Incident downtime calculation

Question asked by GIPSI on Aug 17, 2017
Latest reply on Sep 4, 2017 by Grant Bruneau



Our incident managers want to have a vision, directly on incidents, of the concerned application downtime.

The downtime will be calculated according to a calendar containing the opening times of the support team.


So, I need to refresh the downtime on every save of incident, and I know there's a function pdmDownTime that is available for business intelligence, and I wanted to know if a similar function is available in spel language.


Thanks for your future answers,