CA Service Management

  • 1.  error in SDM report tab

    Posted Aug 17, 2017 01:30 AM

    we are facing following error in reporting tab most of the time.

    An error has occurred: An error occured while trying to view the document

     

    any solution to this.

    we are using Boxi reports



  • 2.  Re: error in SDM report tab

    Posted Aug 17, 2017 05:18 AM

    Hi Aqib,

     

    Please check this tech doc out (TEC1471486) which talks about the same error:

     

    After migrating reports from CA Business Intelligence (CABI) 3.x to CABI 4.x, when using CA Service Desk Manager out of … 

     

    Kind Regards,

    Brian



  • 3.  Re: error in SDM report tab

    Broadcom Employee
    Posted Aug 17, 2017 10:53 AM

    Aqib........

     

    If the TECDOC that Brian does not resolve the issue, please provide the version of CABI installed and advise if the error occurs with all CABI reports or just some.