AnsweredAssumed Answered

Parent/Child ticket behavior

Question asked by mrbwellcare on Aug 17, 2017

Hello CA Commuities,


New to CA Service Management. First time posting a question. We recieved a request to prevent the closing of Parent (Req, Inc) tickets if any related child tickets and/or tasks were still open. Can this be handle with config changes or will it require some custom code. Any direction would be most appreciated. I have many years of ITSM Admin experience but all using BMC. 


Current Env:

CA Service Management - 14.1.02

Windows Server 2012 R2