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Configure message when manager approve a ticket in USS

Question asked by pcpolo on Aug 17, 2017
Latest reply on Aug 18, 2017 by Louis_van_Amelsfort


I have catalog/uss integration and some offerings need user manager approval.

When manager approve the ticket the only thing that change is the status and that Service Desk ticket is created.

Any form to configure a message that indicate the manager that ticket is approved, something like the message that get the user when ticket is created in USS.