CA Service Management

Greetings,

I have catalog/uss integration and some offerings need user manager approval.

When manager approve the ticket the only thing that change is the status and that Service Desk ticket is created.

Any form to configure a message that indicate the manager that ticket is approved, something like the message that get the user when ticket is created in USS.

Regards,

Pedro

Good Morning Pedro.
 
Please let me know whether I understand the question correctly:
In the USS-UI (and the SC-UI?), you want 'a message' to be presented to the logged-in user, when an SC-Request gets approved?
 
When this is correct, then I've to tell you that from within the approval process, you could send an email message.
However, sending a message to the USS-UI(SC-UI) seems impossible.
 
Perhaps other member(s) of the community know different.
 
Thanks and kind regards, Louis van Amelsfort.