Clarity

Hello All,

Greetings!!!

I have an issue in deactivating the user from On Demand Portal(ODUM) from gel script.

when i am trying to deactivate it is throwing a error for the resource as 

<soapenv:Fault><faultcode>soapenv:Server.userException</faultcode><faultstring>java.rmi.RemoteException: Error deactivating the user [email: dane.hoban@xyz.com] from the system.</faultstring><detail><ns1:hostname xmlns:ns1="http://xml.apache.org/axis/">SC5PRT001.CASAASOPS.COM</ns1:hostname></detail></soapenv:Fault></soapenv:Body></soapenv:Envelope>.

I hope it is a User specific issue as i was able to deactivate other users from the portal and retrying to deactivate the user (dane.hoban@xyz.com) is throwing an error.

Please suggest on this.

Thanks and Regards,

Sai.

Hi Sai,

This is a sort of known issue in portal, please raise a case and we will get it fixed.

Regards

Suman Pramanik

Sure Suman. Will do.

There are many such resources which have this issue Suman.

Could you please let us know what caused only the specific users to error out every time i repeat the process?

Any ideas?

Thanks and Regards,

Sai.

There is a product issue and we are working internally to fix it. I understand the problem and we will fix it shortly

I have raised the ticket as mentioned Suman.

Case Number:- 00821499
TITLE:-
Portal Deactivation Error of Multiple Users

Thanks and Regards,

Sai.