CA Service Management

Hi, Thanks to all, I want to assign the change order affected_contact in the first task on change order, for this I created the action macro and configured in the pending behavior.

the action macro code is

send_wait(1, this, "call_attr", "assignee", "set_val", chg.assignee, "SURE_SET");
object gl;
gl = msg[0];
if (msg_error())
{
logf(ERROR, "Imposible asignar el usuario,error: %s", msg[0]);
return;
}

But I have the next error.

AHD03025:Attempt to modify non_CO value

chg.assigne is a test and does not work chg.affected_contact does not work

Any Idea, thanks!

make sure that the "Lock Object" Flag of your Action macro is set to "Yes"

Beside this, a simple

assignee=chg.affected_contact;

as your macro code may already work (! not tested !)

Kind regards

.....Michael

Hi Michael, totally true, it works thanks!